Shipping policy

Shipping Policy

At Atella Jewelry, we partner with trusted global suppliers to bring you beautifully crafted pieces. Please review the details below so you know what to expect with your order.

Processing Time All orders are processed within 1–2business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Times

• Standard Shipping: 10–20 business days after dispatch
• International orders may experience additional delays due to customs clearance

Delivery timeframes are estimates and may vary due to carrier delays, customs processing, or peak seasons. We appreciate your patience.

Shipping Destinations We ship worldwide. International customers may be subject to import duties, taxes, or customs fees imposed by their country. These charges are the responsibility of the recipient.

Cancellation Policy Orders can only be cancelled before they have been shipped. Once a shipment confirmation has been sent, the order is considered dispatched and is no longer eligible for cancellation. To request a cancellation, contact us immediately after placing your order with your order number. If approved, a full refund will be issued to your original payment method within 5–7 business days.

Returns & Refunds We accept returns within 14 days of delivery for items that are damaged, defective, or incorrect. Items marked as final sale, customized, or worn are not eligible for return. To initiate a return, contact our support team with your order number and photos of the item. Approved refunds are processed within 5–10 business days to your original payment method.